Return and Refund Policy

Thank you for shopping at Big Nuts NZ.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Any returns must be made within 7 calendar days from the date you received the goods.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it.

Your item(s) must be in the original packaging.

Your item(s) needs to have the receipt or proof of purchase.

Once we receive your item(s), we will inspect them and notify you that we have received your returned item(s).

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

For further information, or to submit a refund claim, please do not hesitate to contact us.

Thank you for visiting Big Nuts NZ.

If you're ever in Christchurch make sure you pop along to our store and come and meet the team and try out our products in our retail store.